Frequently asked Questions

How do I place an order on GoGro?

Browse by age, category or collection, add items to your bag, and check out as a guest or as a signed-in GoGro member. You'll get an order confirmation email as soon as your order is placed.

Can I change or cancel my order after placing it?

You can cancel or edit an order only before it enters processing. Go to My Orders, select the order, and choose Cancel/Edit. Once the warehouse has started packing it, changes aren't possible but you can return it after delivery.

How do I track my order?

Use the Order Tracker under My Account or the tracking link in your shipping confirmation email. It shows real-time status: Processing, Shipped, Out for Delivery or Delivered.

I didn't get an order confirmation email — what do I do?

Check spam/promotions first. If it's still missing after a few hours, contact us with your registered email and we'll resend it or confirm the order manually.

Can I place a bulk or corporate order (e.g., school, daycare, gifting)?

Yes reach out to us on hello@grotoys.com with the quantities and product list and we'll share pricing and lead times.

What are the delivery timelines?

Standard delivery typically takes 3–7 business days depending on location. But in case of bad weather it will increase.

Is shipping free?

Shipping is free. There is no extra charge on shipping.

Do you ship internationally?

Coverage varies by country availability is shown automatically based on the address you enter at checkout.

How do I know if an item is in stock?

Product pages show live stock status. Out-of-stock items usually have a "Notify Me" option so we can email you when they're back.

What's your return window?

Unused items in original packaging can be returned within 14 days of delivery.

How do I start a return or exchange?

Go to My Orders → select the item → Return/Exchange Request, choose a reason, and (for damaged/defective items) attach a photo. A pickup will be arranged or you'll get a prepaid label depending on your location.

When will I get my refund?

Refunds are processed once the returned item is received and inspected at our warehouse and issued to your original payment method. It will take around 7-10 working days.

Do you cover return shipping costs?

Standard change-of-mind returns may have a nominal deduction; returns due to a defective, wrong or damaged item are fully free, including shipping.

What if my toy arrived damaged or faulty?

We're sorry — this shouldn't happen. Raise a return with photos of the item and the packaging/label and our team will prioritize a replacement or refund.

What payment methods do you accept?

Major credit/debit cards, UPI, net banking, popular wallets. We don’t accept COD (Cash on Delivery) as a payment method.

Can I use multiple payment methods, gift cards, or promo codes on one order?

Promo codes and gift cards can typically be applied at checkout; check the terms on the specific offer, as some can't be combined.

Do I need an account to shop?

No, guest checkout is available but creating a free account lets you track orders, save addresses, and join GoGro latest additions.

How do I update my saved addresses or contact details?

Go to My Account → Profile or Addresses to edit these anytime.

I forgot my password — how do I reset it?

Use Forgot Password on the login page; a reset link will be sent to your registered email.

How do I know if a toy is right for my child's age?

Every product page lists a recommended age range and any safety notes (e.g., small parts, battery use). Please follow these closely, especially for children under 3.

Are GoGro toys tested for safety?

Yes our products meet applicable toy safety standards and certifications for the markets we sell in; certification details are listed on the product page where relevant.

What if a toy has small or loose parts?

Products with small parts carry a clear warning label and age restriction (usually 3+) in line with choking-hazard guidelines. Please supervise young children during play.

How do I clean or maintain a GoGro toy?

Care instructions vary by material and are listed on the product page or included insert.

What if a part is missing or a toy stops working?

Contact us with your order number and a description of the issue most manufacturing faults are covered under replacement, even outside the standard return window.

How can I reach GoGro customer support?

Via email or our contact form response times and hours are listed on the Contact Us page. For urgent product-safety concerns, please mark your message as urgent.

Do you have a WhatsApp or chat support option?

Yes we do have a whatsapp option where our team will revert back on consumer queries.